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Call 1-877-324-6827
CatalogCustomerService
@cintas.com

 
 
Contents
Your guide to online shopping at Cintas. This page is organized by topic to help you find answers to your questions quickly.
  About Cintas   Shipping   Customize Your Item
    Contact Us   Shipping Options   Logos and Artwork
    Why Cintas   Rates   Creating Your Design
    The Cintas Guarantee   Expected Arrival Time   Logo Codes
    Customer Service   Tracking   Getting the Best Results
        Return Policy   Expert Review
  Ordering Security & Privacy   Text and Fonts
    Cintas Product Line   Privacy Policy   Color Fidelity
    Cintas SmartSort   Secure Online Ordering   Logo Approval
    Payment Options   Browser Setup    
    Sales Tax        
    Order Status        
    Quantity Discounts        
About Cintas
Contact Us
To contact a Cintas Customer Service Representative:

 

call:
1-877-324-6827

email:
CatalogCustomerService@cintas.com
or fill out our information request form.

Why Cintas

A Cintas uniform represents a company's public image - one that is vital to its success, and to the perception employees hold of their company and themselves. A Cintas uniform is not only made up of shirts, pants, jackets, hats, belts and footwear, but of pride, confidence, teamwork, productivity, morale, identity and safety. It sends a powerful message of professionalism and competence to your customers and employees. Businesses of all types, from small service companies to major corporations, rent, lease, and purchase Cintas uniforms. They know that when their employees look good, they feel good. And when people feel good, they work better. That's why Cintas is not just a uniform company. We're the uniform people

The Cintas Guarantee

If for any reason you feel that our products are not what we promised, send back the merchandise for a prompt refund or exchange, including custom merchandise.

Customer Service

We're available to help you. You can call directly to a Cintas Customer Service Representative between 8:00 AM and 5:00 PM Eastern Standard Time. Call toll-free 1-877-324-6827, or email our customer service department and they will gladly be able to assist you and answer any of your questions.

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Ordering
Cintas Product Line

Cintas.com provides just about everything a worker could need on the job. Besides uniform shirts, pants, and jackets, we offer a complete line of safety shoes and work boots, shop coats and smocks, raincoats and foul weather gear, belts and ball caps, and safety products like hard hats, safety glasses, and back supports.

Cintas will distribute the uniforms and accessories to your employees, no matter where they work. Cintas will customize the garment with your company name or logo and even add the individual employee's name, if desired.

Cintas SmartSort

Using the Cintas SmartSort feature you are able to order for multiple employees in a quick and efficient manner. Cintas SmartSort also gives you the ability to have your garments and accessories sorted by employee upon delivery. This eliminates the hassle of sorting through a box trying to locate an employee's specific size or garment.

Cintas SmartSort - Ordering for Multiple Employees:
On the item ordering screen you will see a field near the bottom entitled Cintas SmartSort. This field is where you will enter the employee’s name or number for whom you are currently ordering.

 

After you filled out all of the needed information for this employee – Select ADD TO CART this will either take you to the select emblems/ logos screen (If you check the personalize box) or it will take you to your shopping cart.

"add next employee like <<name>>"

By choosing this option you will be able to order the same items for the next employee on your list. Only having to change personal characteristics: size, color of garment, sleeve length, name on emblem.

To add more items for this employee just click on the next desired product and enter in the same name or number on the Cintas SmartSort line.

To order for the next employee; enter in New Group Name on the Cintas SmartSort Screen.

 

Cintas SmartSort - Sorting and Packaging Options:
Using Cintas SmartSort, you will have the ability to sort and have your items packaged and shipped based on your sort criteria. You can sort by employee, employee number, size, department, color, etc. You have control over how your order is packaged and shipped. This eliminates the hassle of having to sort through a box of garments looking for a particular size or trying to match up pants and shirts for many employees.

When you are selecting your item you will notice a field near the bottom right of your screen. This field is entitled 'Cintas SmartSort'; You may enter in a description of how you want your garments sorted and packaged. You may enter in ‘shirts-medium’; and your medium shirts will be sorted separately from the rest of your order. Examples of possible sort options are: size, employee, color, departments, etc.

Enter in the title of the sort criteria – shirts, employee name, employee number, department. No more sorting through boxes trying to match up employees pants with shirts.

Payment Options

Cintas offers several easy ways to pay for your merchandise. We accept Visa, MasterCard, Discover, and American Express. Your credit card will not be charged until your order is shipped. All prices are quoted in U.S. dollars.

Sales Tax

Cintas is required by law to collect all taxes based on where your order is being shipped or delivered. When you review your order total during the checkout process, you will see the sales tax that will be charged. This charge reflects the applicable state and local taxes.

Order Status

Upon completing your online purchase you will be sent a confirmation email. This email will confirm your shipping address, telephone number, payment method, and purchase total. If any information appears incorrect on your order confirmation please call our Customer Service department at 1-877-324-6827.

Quantity Discounts

You will receive volume discounts when your item quantity exceeds 23 and again when your item quantity exceeds 49. The quantity discounts are consistent with the Cintas catalog.

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Shipping
Shipping Options

Cintas.com offers the following shipping methods

Ground
Second Day
Next Day Air

We are able to deliver to most locations in the United States. However, due to UPS and carrier restrictions, we cannot deliver to P.O. Boxes, APO, or FPO addresses.

Rates

Order Value
Next Day Air*
2nd Day Air
Ground
Up to $50
$37.90
$18.90
$9.95
$50.01 - $100.00
$37.90
$18.90
$14.95
$100.01 - $200.00
$55.30
$28.90
$16.95
$200.01 - $500.00
$68.40
$44.80
$19.95
$500.01 or more
12% of order
12% of order
7.5% of order

*For Next Day Air Delivery, you will have the option to have your order shipped via you preferred overnight carrier - FedEx or UPS

Expected Arrival Time

Most orders are processed within 48 hours. Special orders or custom artwork requires additional time. Please be aware that there are two factors that determine the arrival time of your order:

1. Processing Time
2. Shipping Time

Processing of stocked orders prior to shipment on the average
takes 5-7 business days.

Shiping Method
 
Expected Arrival Time
 
Ground 8 - 10 business days
Second Day 6 - 9 business days
Next Day Air 5 - 7 business days

Tracking

You can check the status of your online order by clicking on the order link within the confirmation email you received. A list will display the date and status of all orders you've placed.

Click on "Details" to see an order status by item

Click on "Track" and you will connect to the UPS tracking system to check on UPS-shipped orders.

Return Policy

If for any reason you feel that our products are not what we promised, send back the merchandise for a prompt refund or exchange, including custom merchandise, if defective.

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Security & Privacy
Privacy Policy

Cintas does not share information about you with any other company or organization. We do collect and use your IP address only to help diagnose problems with our server, and to administer our Website. Our site uses order forms for customers to request information, products, and services. We collect your contact information (like email address) and financial information (like credit card numbers). Contact information from the order form is used to send orders, send catalogs, and track order status. Financial information that is collected is used to bill you for products and services.

Secure Online Ordering

Ordering online from Cintas.com is safe and easy! Protecting your order information is our priority, so we use VeriSign's Secure SocketsLayer (SSL) technology. SSL encrypts ALL of your personal information including credit card number, name, and address which prohibits any third party from decoding the information. If you are using a Netscape browser, check the security of your connection by looking at the lower left-hand corner of your browser window after accessing the server. For Internet Explorer, check the little boxes near the lower right-hand corner. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active.

You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https".

VeriSign software enables the use of digital certificates which confirm that your borwser is communicating securely with Cintas.

Some versions of browsers and some firewalls don't permit communication through secure servers. If you are unable to connect to a secure server or would rather place your order by phone, please call us at 1-877-324-6827 or email us directly.

Browser Setup

Your custom Cintas website is designed for version 4.0 or later of Internet Explorer and 4.06 or later of Netscape Navigator or compatible browsers. Your site will work with these browsers' standard default settings, and does not require any special plug-ins.

If you do not have one of these browsers, you can download them for free from their websites:

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Customize Your Item
Logos and Artwork

Your Company Logo goes a long way to advertise your business, and build company esteem with your employees.

We offer custom embroidery and/or custom emblems on most Cintas garments, which includes numerous positions for shirts, front position for jackets and shorts, front and back of caps, and on many of our promotional items. A one time art fee may apply.

You can personalize your items by adding your logo/artwork. Simply check the personalize box before adding the item to your shopping cart.

Once you click "Add to Cart" you will be taken to your personalization page where you can add your logo/artwork. If you have ordered from Cintas in the past, we will have your logo/artwork on file and you will NOT be charged a logo set up fee. Simply enter your logo i.d. number when prompted and your personalization is complete.

Creating Your Design

We can duplicate your company logo from Camera ready artwork such as business cards, letterhead, and laser print, or from digital files including .tif, .bmp, and .jpg.

If you don't have a company logo, we can design one for you. We have graphic artists on staff to help create or design a custom logo for your company, we also have many standard logo's on file that can be customized for your business or event.

Logo Codes

Your trim code(s) are used to identify your organization's unique embroidery/emblems. We also use these codes to identify the position of the logo on the garment. If you are unsure of what your trim code is, you can find it on your past Cintas invoices (ex PZ1234, DC0865, QZ8493). You can also email or call us directly at 1-877-324-6827 and we can find your trim code quickly.

Getting the Best Results

We want your Logo to look great ! Here are a few tips to getting the best results on creating your custom logo.

For regular custom work, our size limitations are 4"X4" . In order to keep your design clear and your text legible, we may need to increase or decrease the size or proportion of the design and text of your logo.

Expert Review

To insure your custom logo is functional, a Logo specialist may contact you to review your design, and to offer suggestions that will best suit your needs.

Text & Fonts

Although we can replicate most font styles, there are limitations to size. Most fonts are not functional under ¼ inch.

Color Fidelity

We are able to match most PMS colors, solid colors are recommended for best results.

Logo Approval

Upon completion of your custom logo, you will be sent an actual swatch with you logo embroidered on it, after it has been approved by you, it will be applied to your garments, and filed for future orders with Cintas.

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